Store Availability and App Visibility
Whether Shadowrocket appears in the App Store depends first on the country or region of the Apple Account used for purchases, then on search terms, device compatibility, and access restrictions. Your device language, physical location, and regional formats do not by themselves identify your store. If you cannot find the app, check the store account first instead of repeatedly changing your device language or in-app network settings.
What Search Results and the Product Page Tell You
Search is one way to find an app, but it is not the final word on whether you can purchase it. Search terms, ranking, age restrictions, and store visibility can all affect results. Search for the full product name, Shadowrocket, rather than only a translated nickname, but check the direct product page even if search returns nothing. The product page gives more specific information, such as whether the app is offered in your current store, whether your device is compatible, and whether the button shows a price or an option to get it again.
The product page linked throughout this guide includes app ID 932747118. The storefront code in the URL is an entry point for opening the link; it does not mean your purchase account has switched countries or regions. The App Store may show content for your current account’s storefront or indicate that the item is unavailable there. Follow the information shown on your device and in your account settings. Do not infer that a purchase will succeed based only on the storefront code in a browser URL.
Storefront and Device Settings Are Different
Changing the date format, language order, or regional format in system settings mainly changes how content appears on your device. The country or region of the store used for purchases is associated with your media and purchases account, and may be different. Using your device in a particular place does not automatically associate your account with that local store. When troubleshooting, note these three details separately: the device’s current language, the purchase account’s country or region, and the exact message on the product page. The latter two together explain most app visibility issues.
| What to Check | What It Can Tell You | What It Does Not Prove |
|---|---|---|
| Device language and regional format | How the system displays content | Which store handles purchases |
| Country or region of the purchase account | Store associated with the current account | That the app is compatible with every device |
| App Store product page message | Current availability and restrictions | That existing configuration can connect successfully |
| Whether the app appears in search results | What the current search entry displays | Whether a purchase record exists |
Changing Your Country or Region Is Not the First Step
Changing an account’s country or region can involve payment methods, account balance, existing subscriptions, and Family Sharing purchases. The account page will show the applicable requirements. Do not treat a region change as a quick fix for every failed search. First confirm that you are using the right account, check for restrictions, and look for a specific region message on the product page. If you do need to change your own account’s region, review all requirements in account settings, resolve any outstanding items Apple identifies, and then decide whether to proceed.
For users who already purchased the app, changing storefronts may also affect how they find and get it again. Keep track of which account made the purchase and which store it used. Before changing regions, check your purchase history and the current route to your purchases. Do not assume an existing item will appear the same way in every storefront. A purchase record and the ability to download the app again are related but separate questions; check the current region, app availability, and device compatibility as well.
If the direct product page opens but the app does not appear in search, use the product page as your reference instead of relying on search ranking. If it says the app is unavailable in your current store, changing search terms is unlikely to help. For a detailed search checklist, see How to Find Shadowrocket in the App Store. The next section covers account region and what to check first.
Check Your Purchase Account
The key is to identify which account the App Store is using for purchases—not just the name shown at the top of your device. The primary system account and the account used for Media & Purchases can be different. Look for the Shadowrocket purchase record in the account that actually made the purchase. Seeing the app icon on a device in the past does not prove that the account you use now owns that purchase, and it is no substitute for checking the order and purchase history.
Cross-Check These Three Places
First, open the App Store and go to your account to check which store account is active. Then open the Apple Account section in system settings and find Media & Purchases; check the country or region for that account. You may need to verify your identity. Finally, review your purchase history or app purchases list and look for Shadowrocket. Menu names and locations can vary by system language and layout, so follow what your device shows rather than relying on the position of a button in an old screenshot.
Each location answers a different question: the store account identifies who is browsing and buying, the country or region identifies the account’s storefront, and purchase history shows whether a transaction took place. Check all three. For example, if the app appears in your history but the product page still shows a price, check whether the purchase record and current store account belong to the same account. If your app purchases list is empty, do not immediately assume you never bought it; also check filters and other accounts you have used.
Check Your Purchase History Before Trying to Pay Again
If you remember buying the app, search your records by product name first, then widen the date range. Purchase history and the list used to get apps again may be in different places, and their default date ranges may differ. For an older transaction, expand the search to the likely purchase period and check the item name and status. Payment notifications, order records, and the option to get the app again should be considered together. A verified payment method alone does not prove the transaction was completed.
If you have used different purchase accounts on this device, check your own history for each one, but do not repeatedly sign in and out just to test purchase eligibility. Frequent switching makes it harder to diagnose the issue and may trigger additional verification. Note the current account state and complete one thorough check. Once you find a clear purchase record, use that account to restore the app. Complete identity checks only through the secure system interface; never enter passwords or verification codes in site forms or configuration text.
Record Region, Payment, and Restrictions Together
Country or region is only one part of the purchase requirements. Payment details may need to meet the account’s regional requirements; billing information may be incomplete; the account may have pending items; or Screen Time may restrict purchases. Use a short checklist: purchase account, country or region, whether you found a purchase record, button text, and the exact system error. This helps distinguish “the app isn’t listed” from “the app is listed but I can’t complete the purchase,” and makes it easier to explain the issue to store support.
If you cannot open View Account or identity verification will not complete, resolve the account access issue before checking whether Shadowrocket is available to purchase. Protocol settings, Config content, and subscription links cannot explain a failed store account verification. Conversely, opening the account page only confirms that you can access account information; it does not mean the payment method has been verified for this transaction. Read the payment confirmation screen or system error next.
For child accounts or managed devices, also check whether purchase approval or app installation restrictions are enabled. A transaction may need to wait for an organizer’s approval; if device policies block installation, changing the search term will not remove the restriction. Ask the account holder or an authorized administrator to check the settings rather than assuming the app is unavailable. Note the exact message, then follow the appropriate path for purchase, restore, or troubleshooting.
After checking, you should be able to answer four questions: which account is being used to purchase, which store it belongs to, whether there is a clear purchase record, and whether the current device allows installation. If any answer is unclear, do not pay again yet. If the account is confirmed and you have not purchased the app, continue to the authenticity checks. If you found a purchase record, go to the Restore Purchases section and use the account associated with that record.
Verify These Three Details
Verify the App Store product page by checking the developer, official app icon, and app ID. Shadowrocket is the first clue, but the name alone is not enough: translated nicknames, similar names, and lookalike icons do not confirm the app’s identity. Check all three details before tapping the purchase confirmation button, then review the price and compatibility. The Get the App page follows the same order so you can check each detail on your phone.
Exact Developer Name
The developer of Shadowrocket is Shadow Launch Technology Limited. Check the full developer or provider name on the product page, not just a few similar words. Search result summaries may not show the full name, so open the product page if needed. Search ranking, featured placement, and descriptions from other users are not evidence of developer identity. Verify the fields shown by the store.
If a search result has a similar name, pause before paying and check the product name, developer, and URL on its product page. If any of these three details do not match, return to the authenticity checklist and compare them again. The goal is to confirm the identity of the specific app, not to guess what it does or infer anything about its developer. Similar keywords can appear in descriptions of different apps, so a keyword match alone is not proof of authenticity.
Use the Official Icon as a Cross-Check
Look at the app icon on the product page—not an image in an article, a page background, or other decoration in a search ad. This guide uses the official icon provided by the build system as a visual reference. The display size and container crop may vary, so the shape of a circular or rounded container does not have to match exactly. Identify the icon itself, then check the developer name and app ID; do not rely on similar colors alone.
The App ID Is a Fixed Identifier
Shadowrocket’s app ID is 932747118. In the product page URL linked here, it appears as id932747118. The displayed link title can vary, but the numeric ID identifies this product. Make sure every digit matches; do not check only whether the URL contains the word Shadowrocket. If your browser opens a different product page, return to the fixed link rather than proceeding with a similarly named app.
https://apps.apple.com/us/app/shadowrocket/id932747118
The link above is to the App Store product page, not a page for changing your account’s country or region. Use it to find the app and verify its ID; your current store account still determines purchase eligibility. After opening the link, check the product name, developer, and button on your device. Even with the correct URL, region, compatibility, or access restrictions may prevent you from getting the app. Those are purchase eligibility issues, not questions about the app’s identity.
| What to Verify | What You Should See | What to Do |
|---|---|---|
| Developer | Shadow Launch Technology Limited | Check the full name |
| Official icon | Matches the official icon shown here | Compare with the product page icon |
| App ID | 932747118 | Check the digits in the URL |
After verifying all three details, check the compatibility, system requirements, and price shown by the store. Shadowrocket is primarily used on iPhone and iPad; compatibility and system requirements for Mac, Apple TV, and Apple Vision are as shown on the App Store page. Do not assume that a device’s ability to purchase the app means it is suitable for every other device. Do not replace the store’s compatibility information with an unverified fixed system version.
Finally, confirm separately that the app is authentic and that your current device can get it. The first depends on the three identity checks; the second depends on the store region, purchase account, compatibility, and restrictions. This distinction makes it easier to identify what to check if a payment or download error occurs. To open the direct listing, use the Shadowrocket page on the App Store, then complete the checks in the store.
Purchase and One-Time Payment
Shadowrocket is a paid app on the App Store, sold for a one-time purchase. The US storefront reference price is $2.99; the actual price, currency, and applicable terms are shown on the App Store page at the time of purchase. The one-time purchase covers the client app, not a connection service. Before buying, verify the app using the three checks, then confirm the account, price, and payment requirements before completing the system purchase confirmation.
Start with the Price Button
If the product page shows a price, first confirm that you have not already purchased the app with the current account. If you think you have, check your purchase history instead of assuming the price means you must pay again. Once you confirm that you need to buy it, follow the system prompts to verify your identity. Depending on your device settings, this may involve Face ID, Touch ID, or account verification. Check the app name and amount on the system confirmation screen; the information in a browser is not the final receipt.
After identity verification, check whether the transaction completes and the download begins. Payment confirmation, order creation, download progress, and opening the app are consecutive but distinct stages. If one stage stalls, the next has not necessarily happened; do not immediately repeat the previous step. For example, if the store shows download progress that remains pending, check the download status first. Return to payment details only if the system points to a billing issue. Keep the exact error text; repeatedly tapping the button is less useful for diagnosis.
Check the App and Connection Service Separately
An App Store purchase record confirms an app transaction. It does not show whether a subscription URL is valid, a server is available, or a configuration is correct. After installing the app, you may still need to import existing details and authorize a VPN configuration in the system. If the app opens but the list is empty, you may not have added information yet or the import may have failed. If the list is populated but connections fail, check the protocol, server, or network. Buying the client again will not fix an in-app issue.
This manual does not provide, sell, or recommend nodes or subscriptions, and does not rate service providers. The following tutorials assume you already have your own subscription or server details. A provider subscription expiring and an App Store purchase record are separate matters; reinstalling the app does not renew a provider subscription. Check the store transaction and the validity of your existing connection details separately to avoid confusing messages from these two account systems.
Price, Currency, and Payment Status
Prices may be shown in local currency in different storefronts, and payment methods may have their own processing rules. Do not use the US reference price to infer a fixed amount in another store, or assume a difference in a bank notification means you were charged twice. Check the item and transaction status in your store order, then compare it with your payment provider’s records if necessary. Follow the account page instructions for balances, payment method verification, or pending bills.
If the purchase confirmation says pending or the outcome is unclear, stop submitting the purchase again. Check your purchase history and wait for the system status to update. A payment verification or temporary notification is not the same as a final order; one message alone cannot establish that the purchase completed or that you were charged twice. If an order exists but the download has not started, check the product page button and your purchased apps list. If the transaction did not complete, follow the store’s instructions to resolve the account or payment issue.
Updates and Ongoing Use
App Store manages app updates. Automatic updates depend on your device and store settings; check the current App Store page for update status and compatibility. A one-time purchase does not guarantee compatibility with every future device, storefront, or third-party connection service. App eligibility, device requirements, and Family Sharing conditions are as shown on the App Store page. This guide does not list specific app versions or dates, since those details can change.
If you need help with a transaction, start with your purchase history and the transaction support option provided by the system. Describe the item and what actually happened. Do not assume an in-app connection failure is a transaction error, or that a particular request will be approved. After the purchase is complete, keep the order record and continue to the quick start guide to import your existing details. If the transaction status is still unclear, read the App Store troubleshooting section.
Restore Shadowrocket on a New or Reset Device
After changing devices or reinstalling, find Shadowrocket using the Apple Account that made the purchase, then use the App Store’s current option to get it again. Restoring a purchase depends on the account and its records, not on having the old device. Also treat restoring the app and restoring its in-app configuration as separate tasks: a purchase record can help you get the client again, but does not by itself restore subscriptions, server details, or Config files to a new device.
Find the Purchase Record, Then Get the App Again
Open the App Store on the new device and confirm that the Media & Purchases account matches the account used for the original purchase. Go to your app purchases or Purchased list and search for Shadowrocket. Menu names may vary slightly by system layout. You need your own history of app purchases, not a search result that prompts you to pay again. When you find the app, verify the developer and app identity, then use the store’s option to get it again.
If the app does not appear in the list, check the current account, list filters, hidden purchases, and date range in that order. Purchase history and the list for getting apps again may display different items, so check the transaction record too if needed. Unhide purchases using the relevant account management option; its location depends on the current system. Do not assume the order is missing just because one list does not show it, or that the current account can get the app again just because it was installed on an old device.
If the Product Page Still Shows a Price
If you see a price button, first check the account that made the original purchase. If the app was originally obtained through an eligible Family Sharing arrangement, also check the current family group and purchase sharing status; this is different from buying it directly with your own account. If you find a clear transaction record in the correct account but the product page still shows an unexpected status, keep the record and message, then check the store region and account status. Do not pay again just to get the app installed faster; that creates another transaction to troubleshoot.
A region change, current app availability, or device incompatibility can all affect whether you can get the app again. A past purchase record does not mean every device and storefront has the same conditions today. Check product page compatibility, then read the specific error. Shadowrocket’s system requirements and device compatibility are as shown on the App Store page. The fact that it worked on an old device does not replace checking compatibility on the new one.
Restore the App and Its Configuration Separately
After reinstalling the app, check the contents of Home and Config. If your previous list or configuration is missing, first look for a configuration file you saved, a reliable backup, or a subscription URL that is still valid. Whether you offloaded the app or deleted its data can affect what remains locally; check what transferred during device migration or backup restoration as well. Do not erase the only copy of usable information from your old device before confirming that you can restore it.
Restore configuration using information you already have, checking the protocol, address, port, and any other parameters required by your provider. Importing a subscription can retrieve a list, but does not guarantee that local edits, rule selections, or other settings will return exactly as they were. If you edited Config, save and review that file separately. If you saved only server details, check that Global Routing and the current configuration file still match your needs.
Authorize the New Device Again
When you first enable a connection on a new device, the system may ask you to add a VPN configuration again. This authorization applies to the connection setup on that device; it does not prove that the purchase has been restored. Start the action in Shadowrocket, read the system prompt, and follow the device verification steps. Then check the selected server, Global Routing, and Config. An Open button in the App Store does not mean the connection is ready to use.
If you only need to restore the app, complete the App Store steps first; you do not need to change in-app settings right away. If the app opens but cannot connect, follow the connection checks in the setup guide instead of returning to the purchase steps. For iPad migration and landscape use, see Using Shadowrocket on iPad. Confirm purchase eligibility against the current store listing and your own records.
A complete restore should leave two clear results: the store confirms that you have the app, and the app confirms that your configuration is in place. If only the first is true, configuration restore is not finished. If you have an old configuration file but have not obtained the app, the issue is still at the store stage. Keeping these two paths separate helps prevent duplicate purchases, accidental deletion of old data, and confusion between subscription validity and the purchase account.
Family Sharing Eligibility
Family Sharing does not copy your purchase record directly to another account. It provides eligible family members with a way to get the app based on the family group, purchase sharing settings, and app eligibility. Check the App Store page and family settings to confirm whether Shadowrocket is shareable and whether each member qualifies. A one-time purchase does not by itself mean every family member can get the app.
Check the App and Family Settings Separately
First, check the product page for its Family Sharing information. Second, confirm the family membership and purchase sharing settings in system family settings. Third, look for the app in the family purchases section of the App Store. All three need to line up. Seeing someone in the family list confirms the family relationship, not that purchase sharing is enabled. Seeing that an app supports the feature does not prove that the current account meets every requirement.
The family organizer and purchaser may be different people. To find the app, check the shareable purchases of the person who actually bought it, not only the organizer’s items. If the list includes multiple members, confirm which member and app you selected. Family members get the app and complete device verification with their own accounts; there is no need to enter another member’s account details in the app configuration. App Store purchase sharing does not automatically combine provider subscription accounts.
Personal Purchases and Family Purchases Are Different
You can check a personal purchase in your own transaction history. Getting an app through Family Sharing also depends on the family relationship and sharing conditions at the time. So an app on an old device does not tell you whether you bought it yourself or got it through a family member. When troubleshooting a restore, identify which applies first. If the app is missing from your personal transaction history, check the family purchaser’s history instead of assuming the store lost the order.
Changes to the family group, disabled purchase sharing, or changes to an app’s sharing eligibility may affect whether you can get it later. Do not treat a successful past download as a permanent guarantee. Check the current system message separately for an app already on a device and for a new download. Use the current family settings and App Store page to determine whether you can update, get the app again, or use it on another device.
If the App Does Not Appear in Family Purchases
First confirm that you are viewing the list for the person who actually purchased the app. Then check that purchase sharing is enabled and that the app is in that person’s purchase history. Hidden purchases may affect the family list, so the purchaser should check their account settings. Also check the system message for any store region requirements between family members. If the app is not listed, do not use search results as a substitute for the family purchase route and pay again.
Child accounts may also have purchase approval, age-rating, or installation restrictions. An incomplete approval request and lack of Family Sharing support are different issues; a restriction that hides an app and a payment failure occur at different stages. Ask a family member with the appropriate permissions to check the settings and read the system message. Repeated purchase attempts will not identify the restriction and may create duplicate requests.
| What to Check | What to Confirm | Next Step |
|---|---|---|
| App Store product page | Family Sharing eligibility | Follow the current listing |
| Family group settings | Membership and purchase sharing status | Ask an authorized member to check |
| Person who made the purchase | Purchase record and hidden status | Check the relevant item |
| Family member’s device | Installation restrictions and compatibility | Follow the specific message on the device |
Sharing the App Does Not Share Configuration
Even if a family member is eligible to get the app, they still need their own subscription or server details to configure it. App Store Family Sharing does not say whether a provider allows use on multiple devices, and does not change the connection details’ validity or other terms. Check the terms of the service you already use; Family Sharing does not mean the client and connection service are both provided to every family member.
When moving configuration to a family member’s device, remember that it may contain sensitive details. Transfer only information you are entitled to use, and do not expose full subscription URLs or authentication fields in public materials. After the app is available on a family member’s device, check Global Routing, Config, and VPN configuration authorization on that device. Seeing the app only confirms that the acquisition step is complete; it does not mean the member’s connection setup matches the purchaser’s.
If the family purchase route continues to fail, collect the app’s Family Sharing information, the purchaser’s record, sharing settings, and the exact error, then use the support channel provided by the system. Specify whether the app is missing from the family list or whether getting it fails after selection. Identifying the stage helps distinguish family purchase eligibility, device restrictions, and configuration issues after installation.
Search and Download Troubleshooting
Troubleshoot App Store issues by stage: search and product page, purchase confirmation, download progress, and installation. First identify where the process stops, then check the relevant conditions. A device that can already open the app does not have a download problem; if the system has not completed the transaction, there is no reason to start by checking server details. Change one condition at a time and note the before-and-after results to avoid attributing a temporary improvement to an unrelated setting.
Can’t Find the App or Open Its Product Page
If search returns nothing, try the full product name, then check the direct product page. If the page displays normally, review the search terms and access restrictions rather than guessing more names. If it says the app is unavailable in the current store, check the purchase account’s country or region. If it only says the store cannot be reached, check the device’s network and App Store access. These issues can look similar, but require different next steps; keep the exact message.
Age ratings and content restrictions can affect whether the app appears or can be obtained. Check the allowed range in the relevant Screen Time settings; menu locations depend on the system. Managed devices may also have organizational policies. If restrictions are set by a family member or administrator, ask someone with permission to review them. Changing Proxy, Direct, or Config in the app will not affect App Store age or installation restrictions.
The App Is Listed, but Payment Fails
If purchase confirmation fails, check whether the error points to payment details, account verification, a pending bill, or purchase approval. Address the specific issue instead of assuming it is a store region problem. Make sure the payment method meets the account’s regional requirements and check whether the system asks for more information. If the reason is unclear, check purchase history before trying again. If account verification fails, restore account access first.
Being able to open the product page does not mean all payment requirements have been met. Store display and transaction verification are separate steps; success at the first does not rule out an account issue at the second. Likewise, a notification from a payment provider alone does not confirm that the store order is complete. Check your purchase history, order status, and product page button together. For a transaction still processing, wait for a clear status; repeated taps are not a troubleshooting method.
Download Pending, Paused, or Stuck
If a confirmed transaction leaves the download pending, check whether other items are in the queue, whether the current network can reach the App Store, and whether enough storage is available. You can first see whether other App Store pages open, then compare with a trusted network you have access to. If the store offers pause and resume controls for the download, use those. Do not delete an app containing important configuration just to test the download.
If the device is low on storage, address that first while keeping any data you need, then check the download again. If the product page or system says the device is incompatible, review the compatibility section; system requirements are as shown on the App Store page. Restarting the device can help rule out a temporary state, but is not guaranteed to fix the issue. Note the message before restarting, then check whether it is still stuck at the same stage.
| Symptom | Check First | Do Not Check Yet |
|---|---|---|
| App missing from search results | Direct product page, store, and restrictions | Server protocol settings |
| Purchase confirmation declined | Exact error, payment, and account | Config rules |
| Download remains pending | Queue, network, and storage | Subscription term |
| App opens but cannot connect | Authorization and existing connection details | Buying the client again |
Keep a Troubleshooting Record You Can Review
Record the device type, storefront for the current purchase account, whether you found a purchase record, the product page button text, and the exact error. Then note which single condition you changed and what happened. Hide account and payment information before sharing screenshots; hide subscription URLs and authentication details too. You do not need to provide your full account password to explain a store error. A useful report identifies the stage and the system message.
If the same error persists after the relevant checks, stop repeating the same attempts and use the support option provided by the system. For account and billing issues, refer to the store transaction record; if an existing subscription fails to parse, troubleshoot it in the app instead. See Search Visibility Checklist and Subscription Parsing Troubleshooting. Do not reduce both issues to the vague claim that the app “doesn’t work after download.”
After Installation: Check What Comes Next
If the App Store shows Open and Shadowrocket launches on your device, the client acquisition stage is complete. Next, prepare the app: import your existing subscription or server details, check Config and Global Routing, authorize the system VPN configuration, and verify the result. This section clarifies what remains after purchase; it does not replace the step-by-step instructions in the quick start guide.
Confirm the Source and Import Result
Subscription URLs and server details should come from your own provider and existing records. After adding them, check that Home shows the expected entries and that the protocol and key parameters match the source. If the app list is empty, check whether the import succeeded rather than assuming the purchase did not take effect. If a subscription is saved but fails to update, check the URL, the returned content, and the provider’s status.
Do not include sensitive links in public support requests. If you need to describe a format, use a clearly illustrative example domain; for actual setup, enter your own valid details. An imported entry does not prove the server is available: import only means the app received recognizable parameters. A connection also depends on authentication, protocol settings, server status, and the current network. For specific parsing issues, see the subscription troubleshooting article; for interface terms, see the glossary.
Purchase Records Do Not Determine Routing Mode
Config, Proxy, and Direct in Global Routing are in-app routing choices, independent of whether you paid through the App Store. Config selects a policy according to the current configuration rules; Proxy sends applicable requests through the selected proxy policy; Direct uses a direct route. When troubleshooting, identify the current mode before interpreting results. A test performed in Direct does not show whether the selected server can connect.
Config also needs valid configuration content. The snippet below explains how rules express a policy; it is not connection information and cannot create a server connection by itself. The example domain is for illustration. PROXY must refer to a policy available in your actual configuration; if yours uses another policy name, check your file. Buying the client does not automatically create rules suited to every user’s setup, so understand their effect before making changes.
[Rule]
DOMAIN-SUFFIX,example.com,PROXY
IP-CIDR,192.168.0.0/16,DIRECT
GEOIP,CN,DIRECT
FINAL,PROXY
Rules are matched in the order they appear in the configuration. FINAL catches requests that did not match earlier rules. Domain rules and IP rules apply to different kinds of targets; resolution and other configuration details also affect the result. These examples illustrate common syntax and are not guaranteed to work in every environment. Save your original file before editing, then test each change. Changing several rules at once makes it harder to identify an unintended match.
Check System Authorization and Connection Separately
The first time you enable a connection, the system may ask permission to add a VPN configuration. Make sure you initiated the action, read the prompt, and complete system verification. Successful authorization means the device allows the configuration to run; it does not prove server authentication is correct or that every request will use the proxy policy. After the device shows the connection indicator, verify the result against Global Routing, the selected server, and actual access.
Connectivity Test can be a useful diagnostic clue, but its result applies only to the tested conditions. It does not confirm that every protocol, destination, or rule works. If the test passes but a specific request fails, check the policy that request matched and its destination. If the test fails, consider whether the test target or current network affected the result. Do not delete all configuration based on one result, or return to the App Store and buy the app again to try to fix it.
Updates, Migration, and Long-Term Retention
App Store continues to manage app updates. If behavior changes after an update or migration, check the current store information, then review your local Config, selected entries, and system permissions. Do not assume the account’s purchase status caused a configuration change. Recheck authorization and configuration after a system upgrade or device migration. System requirements are as shown on the App Store page; this manual does not assume one fixed version for every user.
Keep your purchase record and the configuration source you are entitled to use separately. The first helps you get the client again; the second helps restore in-app settings. A Config file may contain addresses or authentication details, so store it somewhere secure under your control. When sharing troubleshooting materials, show only the necessary interface terms, rule types, and error text—not complete authentication details. Long-term recoverability depends on knowing where your information came from, not repeatedly importing it.
This page and the tutorials have different roles: this page explains store and account requirements; the tutorials combine an installed app with existing connection details to complete setup. If you are still at the store stage, use the contents to return to the relevant section. If the app opens, continue with the setup guide. To quickly recheck the developer, app ID, or how to get the app, return to the Get the App page instead of starting over.